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DOMESTIC SHIPPING & DELIVERY
Please allow up to 3-5 business days for order processing and verification, and an additional 5-10 business days for delivery. Prices displayed on the website are exclusive of taxes.

INTERNATIONAL SHIPPING & DELIVERY
Please allow up to 3-5 business days for order processing and verification, and an additional 5-20 business days for delivery. Prices displayed on the website are exclusive of taxes.

DUTIES, TAXES, AND CUSTOMS FEES
Additional customs and tax fees can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

TRACKING YOUR ORDER
An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email. You can also track your order here. 

RETURNED TO SENDER & REFUSED PACKAGES
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to the sender or refused packages will be restocked and you will be issued a store credit minus the initial shipping charge, a restocking fee of up to 25% may apply depending on the product.

Due to our consignment sales model, we are unable to replace or reship items in instances of returned shipments. Instead, please use the store credit provided to place a new order with the correct address. Please note that we cannot guarantee the same items will be in stock at the time of reordering.

RTS Collaborative does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.